Flow Capture experienced a minor incident on August 10, 2026, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 10, 2026, 09:59 AM UTC
We are investigating reports of an issue where customers are unable to initiate a live chat or create a support case through Autodesk Assistant in Fusion Desktop. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Aug 10, 2026, 11:04 AM UTC
We are continuing to investigate an issue where customers are unable to initiate a live chat or create a support case through Autodesk Assistant in Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Aug 10, 2026, 11:44 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.