Flow Capture experienced a minor incident on July 7, 2026, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 07, 2026, 06:07 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to access RFIs in PlanGrid in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 07, 2026, 07:05 PM UTC
We are continuing to investigate an issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Jul 07, 2026, 08:02 PM UTC
We have identified the cause of the issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 90 minutes or sooner if we have more information to share.
- resolved Jul 07, 2026, 08:46 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.