Floify experienced a minor incident on September 3, 2024 affecting System, lasting 16h 26m. The incident has been resolved; the full update timeline is below.
Affected components
System
Update timeline
- investigating Sep 03, 2024, 10:25 PM UTC
We are receiving reports of Encompass document upload delays in some cases (both automatic and Stack and Send uploads). We are investigating this issue and will update once we have more information about the root cause and resolution.
- resolved Sep 04, 2024, 02:52 PM UTC
This incident has been resolved. Documents are no longer being delayed and impacted document uploads to Encompass have been completed. We are implementing changes to prevent this from happening in the future.