Floify incident

Intermittent Performance Issues

Critical Resolved View vendor source →

Floify experienced a critical incident on October 30, 2024 affecting System, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 01:56 PM UTC
Resolved
Oct 31, 2024, 03:06 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 30, 2024, 01:56 PM UTC

Affected components

System

Update timeline

  1. investigating Oct 30, 2024, 01:56 PM UTC

    We are currently experiencing intermittent performance issues following a recent database update. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will provide updates as we make progress. Thank you for your understanding.

  2. investigating Oct 30, 2024, 02:06 PM UTC

    We are taking the app offline for a short period of time to resolve the issue. We expect to be back online in 15 minutes.

  3. identified Oct 30, 2024, 02:19 PM UTC

    The issue has been identified and a fix is being implemented. We should be back online in 15 minutes.

  4. monitoring Oct 30, 2024, 02:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified Oct 30, 2024, 02:57 PM UTC

    We've identified another issue and are working on a fix. Some users may notice degraded performance at this time.

  6. identified Oct 30, 2024, 03:20 PM UTC

    We have taken the app offline to work on and implement a resolution for the identified issues. We will update this page again when we have brought it back online.

  7. identified Oct 30, 2024, 03:57 PM UTC

    We are currently testing a fix to resolve this issue. We have additionally engaged AWS to resolve this issue as quickly as possible. Another update will be posted here on our status page shortly.

  8. monitoring Oct 30, 2024, 04:31 PM UTC

    A fix has been implemented and the application has been brought back online. We are continuing to monitoring system performance to ensure the issue is fully resolved.

  9. monitoring Oct 31, 2024, 03:06 PM UTC

    With the fix implemented yesterday, this issue has been resolved. We will continue monitoring system performance.

  10. monitoring Oct 31, 2024, 03:06 PM UTC

    We are continuing to monitor for any further issues.

  11. resolved Oct 31, 2024, 03:06 PM UTC

    This incident has been resolved.