Floify incident

Issue with milestone delivery and LOS Loan Assignment

Major Resolved View vendor source →

Floify experienced a major incident on December 4, 2024 affecting System, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 06:31 PM UTC
Resolved
Dec 06, 2024, 04:07 PM UTC
Duration
1d 21h
Detected by Pingoru
Dec 04, 2024, 06:31 PM UTC

Affected components

System

Update timeline

  1. investigating Dec 04, 2024, 06:31 PM UTC

    We are investigating incidents of issue with milestone delivery and LOS loan assignment. Further updates will be available soon.

  2. identified Dec 04, 2024, 08:58 PM UTC

    We have performed a partial rollback of the impacted system changes, and milestone functionality should return to normal. We are still investigating the isolated incidents of LOS loan assignment for a small group of users.

  3. monitoring Dec 05, 2024, 06:30 PM UTC

    We have implemented fixes for both reports and are monitoring the system.

  4. resolved Dec 06, 2024, 04:07 PM UTC

    This issue has been resolved in full.