Floify incident

MFA Error + Home Dashboard View

Minor Resolved View vendor source →

Floify experienced a minor incident on January 10, 2025 affecting System, lasting 13d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 06:17 PM UTC
Resolved
Jan 23, 2025, 07:54 PM UTC
Duration
13d 1h
Detected by Pingoru
Jan 10, 2025, 06:17 PM UTC

Affected components

System

Update timeline

  1. identified Jan 10, 2025, 06:17 PM UTC

    We have identified an issue with MFA logins for some users. The issue is caused by having a home dashboard view different from the users home team. As a short term solution, we will be changing all users home dashboard under the user profile to the home team assigned to the account. Once the issue has been resolved, we will automatically change this configuration back to how it is currently configured. If you have any questions, difficulties, or need information on navigation in your account with this change, please reach out to us at [email protected]

  2. resolved Jan 23, 2025, 07:54 PM UTC

    This issue has been resolved. All Home Dashboards have been reverted to user-entered preferences with the fix going live into production.