Floify incident

eSign and Disclosures are showing as blank

Notice Resolved View vendor source →

Floify experienced a notice incident on May 8, 2025 affecting System, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 02:58 PM UTC
Resolved
May 08, 2025, 03:55 PM UTC
Duration
56m
Detected by Pingoru
May 08, 2025, 02:58 PM UTC

Affected components

System

Update timeline

  1. identified May 08, 2025, 02:58 PM UTC

    We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.

  2. monitoring May 08, 2025, 03:17 PM UTC

    We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

  3. resolved May 08, 2025, 03:55 PM UTC

    This incident has been resolved.