Floify incident

Third party service impacts from CrowdStrike issues

Major Resolved View vendor source →

Floify experienced a major incident on July 19, 2024 affecting System, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 02:32 PM UTC
Resolved
Jul 22, 2024, 02:57 PM UTC
Duration
3d
Detected by Pingoru
Jul 19, 2024, 02:32 PM UTC

Affected components

System

Update timeline

  1. identified Jul 19, 2024, 02:32 PM UTC

    ICE Mortgage has confirmed an outage to their Encompass services, which impacts Floify's integration with Encompass. As ICE provides more updates, we will update our status page. More information on this outage can be found at https://emstatuscenter.elliemae.com/.

  2. identified Jul 19, 2024, 03:08 PM UTC

    Some Byte services are also experiencing intermittent latency and/or full outages due to the global IT outage. We will continue to monitor all third party services and provide updates as we have them.

  3. identified Jul 19, 2024, 03:55 PM UTC

    While Floify is not directly impacted by the global IT outage caused by the Crowdstrike issue, some of our third party integrations and services are experiencing outages which impact certain functionality in Floify. We will continue to monitor these services and provide updates as we have them. 1) Byte services have been restored and are operational. 2) Encompass services continue to experience outages. For customers integrated with Encompass in Floify, these services may be unavailable due to the Encompass outage: - Disclosures - Milestones - Pre-approval letters - Start and edit loan flow - Stack and send - Document uploads 3) Twilio, our SMS service for MFA notifications, may experience delays.

  4. identified Jul 19, 2024, 08:45 PM UTC

    ICE Mortgage has made significant progress with normalizing third party services. However, they are still working towards full stabilization. We will continue to monitor these services and provide updates as we have them.

  5. resolved Jul 22, 2024, 02:57 PM UTC

    As of July 20th 11:00 am MT, ICE has confirmed their services are operating as normal. In Floify, all Encompass related services are operating properly and any previously failed tasks have since been retried and processed.