Floify experienced a notice incident on July 25, 2024 affecting System, lasting 5d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 25, 2024, 03:23 PM UTC
We have resolved an issue with the custom questionnaire where in some cases the document would come through blank or with missing questions. The custom questionnaire documents impacted were generated between Tuesday, July 16th at 3:00 AM MT and Monday, July 22nd at 5:30 PM MT . We have resolved the root issue, and are finalizing plans to correct any impacted documents.
- monitoring Jul 26, 2024, 09:44 PM UTC
Floify will be regenerating all the incorrectly generated Custom Questions PDF with the correct version and will replace the existing PDF file in both Floify and the associated LOS. The time stamp of the PDF would not change in Floify and the LOS. Once completed, we will update the status here.
- resolved Jul 30, 2024, 10:17 PM UTC
This incident has been fully resolved. Custom questionnaire PDFs generated between Tuesday, July 16th and Monday, July 22nd have been fixed to reflect the information in the application upon creation.