Floify experienced a major incident on September 4, 2024 affecting System, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2024, 06:50 PM UTC
We are currently investigating an issue with template editing where saving a template removes any merge fields. When saving a template, the merge fields are not be saved correctly the templates. Unedited templates are unaffected. This can impact, but is not limited to the following: - Email Templates - Milestone Templates - Email Signatures - Text Message Templates While this issue is being investigated and resolved, please refrain from editing your communication templates to avoid issue.
- monitoring Sep 05, 2024, 05:58 PM UTC
We have implemented a fix to allow for the editing of templates again. Any templates edited since August 28th, 2024 may have been impacted by this. Please review any changes you may have made to the following: - Email Templates - Milestone Templates - Email Signatures - Text Message Templates If you have any questions or need support in adjusting your templates, please reach out to [email protected]!
- resolved Sep 06, 2024, 11:09 PM UTC
This incident has been resolved. For further support on any templates needing help reconciling merge fields, reach out to [email protected].