Floify experienced a critical incident on August 28, 2024 affecting System, lasting 19d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2024, 08:31 PM UTC
We are currently investigating an issue with email services in Floify resulting in delivery delays. At this time, emails are being delivered, but potential delays are expected.
- identified Aug 29, 2024, 03:43 PM UTC
This issue has been isolated to recipients with Google emails. We are working with Google to resolve this as quickly as possible.
- resolved Sep 16, 2024, 10:19 PM UTC
We implemented an alternate workflow for users without DKIM and SPF records in place in your DNS Host to have all emails sent out from [email protected]. To set up your SPF and DKIM records, please reach out to [email protected] or navigate to our help article for instructions at https://help.floify.com/hc/en-us/articles/360040773012-Stop-Emails-From-Going-to-Spam. Users utilizing their own mail servers or that have SPF and DKIM records in place in their DNS were unaffected by this.