Floify incident

Loan Creation Application Submission, and Login Issues

Major Resolved View vendor source →

Floify experienced a major incident on November 19, 2024 affecting System, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 08:38 PM UTC
Resolved
Nov 19, 2024, 10:47 PM UTC
Duration
2h 8m
Detected by Pingoru
Nov 19, 2024, 08:38 PM UTC

Affected components

System

Update timeline

  1. investigating Nov 19, 2024, 08:38 PM UTC

    We are currently investigating reports of issues with loan file creation and borrower application submission, as well as some login issues, and may perform intermittent system refreshing to return the system to normal functionality.

  2. monitoring Nov 19, 2024, 09:15 PM UTC

    We have resolved the issue blocking loan creation and login issue. The system has returned to normal function and we are monitoring for further occurence.

  3. resolved Nov 19, 2024, 10:47 PM UTC

    This issue is resolved. We are putting further monitoring for similar issues into place and are implementing a system change for this. If you run into further issues, don't hesitate to reach out to our support team at [email protected]