FitMetrix incident
Issues in the Mindbody Core Software as well as other services
FitMetrix experienced a minor incident on June 15, 2026 affecting Mindbody API and Mindbody Branded App and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 11:28 AM UTC
Status: Investigating We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available. Affected components Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Branded Web (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance)
- monitoring Jun 15, 2026, 12:01 PM UTC
Status: Monitoring We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Branded Web (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody API (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
- resolved Jun 15, 2026, 12:15 PM UTC
Status: Resolved Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Branded Web (Operational) Mindbody Branded App (Operational) Mindbody API (Operational) Mindbody Web Software - Asia Pacific (Operational)