First Orion Outage History
First Orion is up right nowPingoru has recorded 11 incidents for First Orion: 1 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Major November 12, 2025 First Orion Call Authentication issue –
Started Nov 12, 2025, 03:00 AM UTC· resolved Nov 12, 2025, 03:00 AM UTC
- resolved Nov 12, 2025, 06:51 PM UTC
On November 11th, scheduled maintenance took place to update infrastructure that supports our end-to-end Call Authentication with SIP solution. Service was impacted resulting in First Orion to not process calls received as expected. The service was restored on Wednesday, November 12th.
Notice October 20, 2025 Slow Loading and Response Times -- AWS Outage –
Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 20, 2025, 07:00 AM UTC
- resolved Oct 20, 2025, 08:03 PM UTC
We are aware of an ongoing incident affecting our Branded Calling services caused by an outage with our cloud provider, AWS. All systems are currently operational, but users might experience slower loading and response times within the First Orion ecosystem. AWS is working hard to restore all affected services.
Critical April 18, 2025 First Orion Customer Portal Outage 2h 12m
Started Apr 18, 2025, 12:28 AM UTC· resolved Apr 18, 2025, 02:40 AM UTC
- resolved Apr 18, 2025, 02:28 AM UTC
We experienced a brief outage on April 17, 2025 preventing users from accessing the Customer Portal from 7:28 PM until 8:40 PM CST, when we resolved the issue. All our other services were working as planned, and your calls were still branding during this time. We apologize for any inconvenience. Please let us know if you have any questions.