Firetext incident

Network Peering Issue

Minor Resolved View vendor source →

Firetext experienced a minor incident on November 10, 2016, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2016, 10:01 AM UTC
Resolved
Nov 10, 2016, 10:54 AM UTC
Duration
53m
Detected by Pingoru
Nov 10, 2016, 10:01 AM UTC

Update timeline

  1. investigating Nov 10, 2016, 10:01 AM UTC

    We are currently investigating a small dip in performance of the application reported by a small handful of customers. Message sending is not affected.

  2. identified Nov 10, 2016, 10:42 AM UTC

    A network peering issue has been identified affecting connectivity. We are working with our suppliers. All inbound SMS messages are being processed now. All other services are currently restored.

  3. resolved Nov 10, 2016, 10:54 AM UTC

    All services are restored. A network peering issue up-the-line was affecting connectivity between FireText and some mobile network connections.