Firetext incident

Slow Connectivity for some users

Minor Resolved View vendor source →

Firetext experienced a minor incident on November 27, 2018 affecting API and Application, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2018, 07:57 PM UTC
Resolved
Nov 27, 2018, 09:35 PM UTC
Duration
1h 37m
Detected by Pingoru
Nov 27, 2018, 07:57 PM UTC

Affected components

APIApplication

Update timeline

  1. investigating Nov 27, 2018, 07:57 PM UTC

    Some customers may be experiencing slow connectivity to the FireText services. We are currently investigating and will update shortly.

  2. identified Nov 27, 2018, 08:08 PM UTC

    We have restored connectivity for the majority of users and are currently working towards fully resolving.

  3. monitoring Nov 27, 2018, 08:13 PM UTC

    Connectivity has now been restored for all. We are monitoring the situation to make sure all is as expected.

  4. resolved Nov 27, 2018, 09:35 PM UTC

    We believe the issue has been resolved. Some Delivery Receipts may have been delayed, during this time. We apologise for any inconvenience for those that it affected. We will of course continue to monitor and investigate the root cause.