Firetext incident

Delivery Receipts forwarding

Minor Resolved View vendor source →

Firetext experienced a minor incident on July 10, 2019 affecting API, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2019, 01:12 PM UTC
Resolved
Jul 10, 2019, 01:32 PM UTC
Duration
20m
Detected by Pingoru
Jul 10, 2019, 01:12 PM UTC

Affected components

API

Update timeline

  1. identified Jul 10, 2019, 01:12 PM UTC

    We have investigated and identified an issue where delivery receipts are not being forwarded to user's web-hooks (if supplied). Delivery receipts are being recorded and are processing - but not forwarding. This therefore only affects users that have a Delivery Receipt forwarding web-hook setup. These Delivery Receipts are being queued and will be processed.

  2. resolved Jul 10, 2019, 01:32 PM UTC

    All forwarding has been restored. Queues of Delivery Receipts have now been cleared. Delivery receipts are forwarding in their usual. We'll continue to monitor. We apologise for any inconvenience. :)