Firetext experienced a major incident on August 23, 2019 affecting Outbound SMS and Inbound SMS, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound SMSInbound SMS
Update timeline
- identified Aug 23, 2019, 09:01 AM UTC
Vodafone UK are experiencing an outage of their systems. SMS messages are being routed successfully from FireText, however messages to/from Vodafone recipients may be delayed. We are monitoring the issue with Vodafone closely. This is currently effecting all Vodafone UK customers.
- resolved Aug 23, 2019, 09:31 AM UTC
This issue with VodaFone UK is now resolved and messages are delivering in real-time again. The team will continue to monitor the situation closely.