Firetext experienced a minor incident on March 5, 2020 affecting Outbound SMS and Inbound SMS, lasting 8h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound SMSInbound SMS
Update timeline
- identified Mar 05, 2020, 09:02 AM UTC
Virgin Mobile UK is having intermittent issues with their subscribers currently with sending and receiving messages. Messages are being sent to the networks for Virgin Mobile UK subscribers and messages would be queued until resolved at their end. This issues is a nation-wide issue affecting Virgin Mobile UK subscribes only with all SMS.
- resolved Mar 05, 2020, 05:34 PM UTC
We have been informed by Virgin Mobile UK this issue is resolved. We will continue to monitor.