Firetext experienced a minor incident on April 23, 2020 affecting Outbound SMS, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 23, 2020, 05:40 AM UTC
We are seeing intermittent connectivity for a small sub-set of our customers sending messages. This has been identified as a network issue, up the line & outside of FireText. The team are working towards re-routing this connectivity for these users. The majority of customers will not be affected.
- monitoring Apr 23, 2020, 07:03 AM UTC
The FireText team have been informed that the up-stream provider has routed traffic for the affected sub-set of customers sending SMS. This situation has been improved greatly since 7:40. However, we are monitoring the situation fully.
- resolved Apr 23, 2020, 08:07 AM UTC
The team are satisfied this issue has been resolved by the up-stream provider. However, we will of course continue to monitor in full.