Firetext experienced a critical incident on April 11, 2022 affecting API and Application and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 11, 2022, 09:20 PM UTC
Our Upstream DataCentre Provider is having connectivity issues across both UK sites. The team are currently working to restore connectivity.
- identified Apr 11, 2022, 09:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 11, 2022, 09:31 PM UTC
A routine failover of a network switch conducted by our upstream datacentre provider has caused a network issue towards the FireText services across both datacentres. We are liaising with the team to restore connectivity asap. We sincerely apologise for the issues.
- monitoring Apr 11, 2022, 09:50 PM UTC
Connectivity has been restored. Messages queued prior to the outage will be sent successfully following re-connectivity. Requests made during the network issues would not be successful. Inbound messages and Delivery Receipts received during this outage will automatically be forwarded once connectivity resumed. We sincerely apologise for this. We are monitoring and communicating with the upstream datacentre provider to ascertain and confirm all is stable.
- resolved Apr 11, 2022, 11:01 PM UTC
This incident has been resolved.