Firetext incident

Degraded performance with O2 and multiple UK MVNOs

Minor Resolved View vendor source →

Firetext experienced a minor incident on May 16, 2023 affecting Outbound SMS and Inbound SMS, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2023, 03:50 PM UTC
Resolved
May 16, 2023, 08:56 PM UTC
Duration
5h 6m
Detected by Pingoru
May 16, 2023, 03:50 PM UTC

Affected components

Outbound SMSInbound SMS

Update timeline

  1. investigating May 16, 2023, 03:50 PM UTC

    We are investigating degraded performance with O2 and multiple UK MVNOs. Updates will be posted here as the networks work towards a resolution.

  2. investigating May 16, 2023, 03:55 PM UTC

    We are continuing to investigate this issue.

  3. identified May 16, 2023, 04:45 PM UTC

    O2 and the multiple UK MVNOs are still experiencing a degraded performance nationally. However, we understand they are working towards a solution. We will endeavour to keep you updated.

  4. identified May 16, 2023, 06:18 PM UTC

    O2 and the multiple UK MVNOs are still experiencing a degraded performance nationally across many of their services, including SMS. We’re continuing to liaise with them and will endeavour to keep you updated.

  5. monitoring May 16, 2023, 07:12 PM UTC

    We understand the issue has been identified and o2 have a fix in place. We are seeing messaging services have resumed to usual levels, however are continuing to monitor.

  6. resolved May 16, 2023, 08:56 PM UTC

    This incident has been resolved.