Firetext incident

UK Delivery Issue - O2, SkyMobile, Virgin Mobile

Minor Resolved View vendor source →

Firetext experienced a minor incident on June 30, 2023 affecting Outbound SMS, lasting 8h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 12:16 PM UTC
Resolved
Jun 30, 2023, 08:48 PM UTC
Duration
8h 32m
Detected by Pingoru
Jun 30, 2023, 12:16 PM UTC

Affected components

Outbound SMS

Update timeline

  1. investigating Jun 30, 2023, 12:16 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 30, 2023, 02:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 30, 2023, 03:04 PM UTC

    O2 and the multiple UK MVNOs are still experiencing a degraded performance nationally. However, we understand they are working towards a solution. We will endeavour to keep you updated.

  4. identified Jun 30, 2023, 05:34 PM UTC

    O2 continue to work on a resolution. We will keep you updated as to their progress.

  5. monitoring Jun 30, 2023, 06:37 PM UTC

    Stable performance is being observed towards O2, Virgin Mobile and Sky Mobile.

  6. resolved Jun 30, 2023, 08:48 PM UTC

    This incident has been marked as resolved by O2.