Firetext experienced a minor incident on July 28, 2023 affecting Outbound SMS, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound SMS
Update timeline
- investigating Jul 28, 2023, 08:38 AM UTC
We are currently investigating this issue.
- investigating Jul 28, 2023, 09:59 AM UTC
This issue is still being investigated.
- identified Jul 28, 2023, 10:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 28, 2023, 10:58 AM UTC
VMO2 have indicated they have implemented a fix, and we are monitoring.
- resolved Jul 28, 2023, 02:22 PM UTC
We are satisfied through our monitoring that this is no longer a live issue, so marking as resolved.