Firetext incident

Degradation in SMS delivery towards VFUK

Minor Resolved View vendor source →

Firetext experienced a minor incident on January 10, 2024 affecting Outbound SMS, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 10:14 AM UTC
Resolved
Jan 10, 2024, 03:55 PM UTC
Duration
5h 41m
Detected by Pingoru
Jan 10, 2024, 10:14 AM UTC

Affected components

Outbound SMS

Update timeline

  1. investigating Jan 10, 2024, 10:14 AM UTC

    We are observing degradation in SMS delivery towards Vodafone UK.

  2. investigating Jan 10, 2024, 12:04 PM UTC

    Vodafone are continuing to investigate this issue.

  3. identified Jan 10, 2024, 12:17 PM UTC

    Vodafone have identified the issue and are working towards a full resolution.

  4. monitoring Jan 10, 2024, 01:17 PM UTC

    Vodafone have implemented a fix and we are monitoring the results.

  5. resolved Jan 10, 2024, 03:55 PM UTC

    This incident has been resolved.