Firetext experienced a minor incident on August 22, 2017, lasting 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 22, 2017, 09:47 AM UTC
Our team have identified a partial outage across the API & Application.
- monitoring Aug 22, 2017, 09:48 AM UTC
The outage has been restored and will be monitored.
- resolved Aug 22, 2017, 10:01 AM UTC
The issue at one of our data-centres affected some customers. All traffic was switched to process via the secondary data-centre within 1 min. The system now fully operational. The team on this side will continue to monitor.