Firetext experienced a minor incident on January 16, 2021 affecting Outbound SMS, lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Outbound SMS
Update timeline
- investigating Jan 16, 2021, 01:02 PM UTC
We are investigating partial delivery issues towards 3UK. Updates will be posted here as 3UK work towards a resolution.
- monitoring Jan 16, 2021, 05:08 PM UTC
3UK are reporting a fix has been applied, resolving the issue. We’re seeing delayed messages delivering, and we’ll continue to monitor traffic on our side before closing the incident.
- resolved Jan 16, 2021, 07:03 PM UTC
No further delivery issues to 3UK have been observed. This incident is resolved.