Firetext experienced a minor incident on April 9, 2021 affecting Website, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Website
Update timeline
- investigating Apr 09, 2021, 08:22 AM UTC
We are aware of an issue effecting a small number of people accessing www.firetext.co.uk (our information pages). Our Web Application, API, Email to SMS and sending / receiving of SMS is not affected at all and can still be accessed via https://app.firetext.co.uk
- monitoring Apr 09, 2021, 09:09 AM UTC
We believe this issue with our upstream provider to be resolved. However, we are continuing to monitor. We apologise for any inconvenience. Access to the SMS tools were not affected and messaging in and out was not affected.
- resolved Apr 09, 2021, 09:30 AM UTC
This incident has been resolved.