Fintecture Outage History

From 13 September 02:06 to 14 September 09:01 (Paris time), one of our partner banks delayed the delivery of some incoming transfers to the dedicated accounts used by part of our merchants. These transfers were received with additional delay. Our systems were not affected, and the situation returned to normal once the partner bank resolved the issue..

Between 09:24 and 16:38 (Paris time), our platform was disrupted: the API was unavailable for part of the period and other services ran in degraded mode. Our teams restored all services during the day. We have reinforced our change controls to prevent this from happening again..

Between 11:15 and 11:45 (Paris time), requests from many merchants were rejected, so payments could not be initiated. The issue was corrected and payments have worked normally since. We have adjusted our configuration to prevent it from happening again..

Between 10:28 and 10:48 (Paris time), our platform was unavailable: API requests, payment pages and the Console could not be used. The cause was identified and corrected, and all services were restored. We have since strengthened our infrastructure to prevent this from happening again..