Fintecture incident

Payments unavailable for many merchants

Major Resolved View vendor source →

Fintecture experienced a major incident on September 1, 2025, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 09:15 AM UTC
Resolved
Sep 01, 2025, 09:45 AM UTC
Duration
30m
Detected by Pingoru
Sep 01, 2025, 09:15 AM UTC

Update timeline

  1. investigating Sep 01, 2025, 09:15 AM UTC

    Payment initiation is currently failing for many merchants. We are investigating..

  2. resolved Sep 01, 2025, 09:45 AM UTC

    Between 11:15 and 11:45 (Paris time), requests from many merchants were rejected, so payments could not be initiated. The issue was corrected and payments have worked normally since. We have adjusted our configuration to prevent it from happening again..