20 minutes of increased latency or missed replies
Timeline · 1 update
- resolved Oct 21, 2026, 08:58 AM UTC
20 minutes of increased latency or missed replies due to server lockup. Fix has been pushed
Fini AI Outage History
Fini AI is up right nowFini AI had 15 outages in the last 2 years totaling 52h 46m of downtime, averaging 0.6 incidents per month.
There were 15 Fini AI outages since November 12, 2024 totaling 52h 46m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Integration and widget processing errors and delays
Affected: WidgetChat Integrations with CRMs
Timeline · 6 updates
Elevated API Errors on Fini Dashboard
Affected: DashboardAPIWidgetChat Integrations with CRMs
Timeline · 2 updates
- investigating Sep 29, 2026, 02:16 PM UTC
We are currently investigating the issue
- resolved Sep 29, 2026, 03:01 PM UTC
This incident has been resolved.
Increased latencies in Chat Response Times
Affected: APIWidgetChat Integrations with CRMs
Timeline · 4 updates
- investigating Aug 18, 2026, 08:05 AM UTC
We are experiencing spike in chat response times across integrations, widget and API interfaces. We are still working to identify the root cause and will continue to post updates as we learn more and perform mitigation.
- identified Aug 18, 2026, 08:24 AM UTC
We identified the problematic component and have taken corrective actions. There are strong signs of recovery and are working to completely restore the usual latencies. We will post further updates as recovery continues.
- identified Aug 18, 2026, 08:25 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 18, 2026, 08:37 AM UTC
The latencies have been normalized after applying mitigations. This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.
Scheduled maintenance on 10th May, 2026 from 14:30 UTC
Affected: DashboardWidgetChat Integrations with CRMs
Timeline · 3 updates
- investigating May 10, 2026, 03:02 PM UTC
Fini is currently undergoing scheduled maintenance aimed at enhancing system performance and reliability. As part of this maintenance, we are also performing database optimizations to improve query efficiency, stability, and overall response times. During this time, the service may be temporarily unavailable. We apologize for the inconvenience and appreciate your patience and understanding.
- investigating May 10, 2026, 03:21 PM UTC
We are continuing to investigate this issue.
- resolved May 10, 2026, 03:52 PM UTC
The maintenance was completed at 15:40 UTC
Slow responses
Affected: APIChat Integrations with CRMs
Timeline · 2 updates
- identified Apr 29, 2026, 10:00 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 30, 2026, 10:05 AM UTC
This incident has been resolved.
Outage/ no responses from Fini
Affected: APIWidgetChat Integrations with CRMs
Timeline · 2 updates
- resolved Apr 27, 2026, 11:27 PM UTC
LLM outage from 27th april 10:30pm UTC to 28th april 00:50am UTC
- postmortem Apr 29, 2026, 12:07 PM UTC
April 27 \(21:19–23:03 UTC\) and April 28 \(13:47–14:55 UTC\), both caused by upstream Azure OpenAI degradation. During those windows Fini didn't reply to a subset of conversations, no incorrect responses were sent, and answer quality was unaffected for threads we did reply to
Fini Cloudflare Issue
Affected: DashboardAPIWidgetChat Integrations with CRMs
Timeline · 3 updates
- investigating Jan 16, 2026, 09:20 AM UTC
We are currently seeing an issue in our downstream systems due to an active Cloudflare incident. https://www.cloudflarestatus.com/
- monitoring Jan 16, 2026, 09:59 AM UTC
Seems that the cloudflare issues have been resolved
- resolved Jan 16, 2026, 10:15 AM UTC
This incident has been resolved.
Elevated Errors in Gorgias Integration
Affected: Chat Integrations with CRMs
Timeline · 2 updates
- identified Sep 22, 2025, 06:24 PM UTC
Elevated Errors in Gorgias Integration
- resolved Oct 03, 2025, 11:15 PM UTC
This incident has been resolved.
Elevated Errors in Intercom Integration
Affected: Chat Integrations with CRMs
Timeline · 2 updates
- identified Aug 21, 2025, 04:32 AM UTC
Elevated Errors in Intercom Integration
- resolved Oct 03, 2025, 11:16 PM UTC
This incident has been resolved.
Elevated Errors in Zendesk Integration
Affected: Chat Integrations with CRMs
Timeline · 2 updates
- identified Jul 07, 2025, 05:44 PM UTC
Elevated Errors in Zendesk Integration
- resolved Jul 07, 2025, 09:14 PM UTC
This incident has been resolved.
Elevated Errors in Hubspot Integration
Affected: Chat Integrations with CRMs
Timeline · 2 updates
- identified Jun 12, 2025, 08:05 PM UTC
Elevated Errors in Hubspot Integration
- resolved Jun 12, 2025, 09:35 PM UTC
Google cloud had an outage from 6:45am PT 12th June to 2pm PT 12th June which led to Fini not responding to customer chats during this period. This outage has now been resolved
Elevated Errors in Livechat Integration
Affected: Chat Integrations with CRMs
Timeline · 2 updates
- identified Apr 15, 2025, 08:50 AM UTC
Elevated Errors in Livechat Integration
- resolved Apr 15, 2025, 09:05 AM UTC
This incident has been resolved.
Critical: Elevated Errors in Zendesk Integration
Affected: Chat Integrations with CRMs
Timeline · 3 updates
- identified Jan 16, 2025, 07:32 PM UTC
Critical: Elevated Errors in Zendesk Integration
- identified Jan 16, 2025, 07:59 PM UTC
We are seeing rate limiting errors for some specific customers using Zendesk Chat. Not all customers have been affected.
- resolved Jan 16, 2025, 10:45 PM UTC
This incident occured due to Zendesk rate limits for a small set of customers, this has been identified and resolved.