Fini AI had 6 outages in the last 2 years totaling 15h 6m of downtime — averaging 0.2 incidents per month.
There were 6 Fini AI outages since January 16, 2026 totaling 15h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the issue
This incident has been resolved.
We are experiencing spike in chat response times across integrations, widget and API interfaces. We are still working to identify the root cause and will continue to post updates as we learn more and perform mitigation.
We identified the problematic component and have taken corrective actions. There are strong signs of recovery and are working to completely restore the usual latencies. We will post further updates as recovery continues.
We are continuing to work on a fix for this issue.
The latencies have been normalized after applying mitigations. This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.
Fini is currently undergoing scheduled maintenance aimed at enhancing system performance and reliability. As part of this maintenance, we are also performing database optimizations to improve query efficiency, stability, and overall response times. During this time, the service may be temporarily unavailable. We apologize for the inconvenience and appreciate your patience and understanding.
We are continuing to investigate this issue.
The maintenance was completed at 15:40 UTC
The issue has been identified and a fix is being implemented.
This incident has been resolved.
LLM outage from 27th april 10:30pm UTC to 28th april 00:50am UTC
April 27 \(21:19–23:03 UTC\) and April 28 \(13:47–14:55 UTC\), both caused by upstream Azure OpenAI degradation. During those windows Fini didn't reply to a subset of conversations, no incorrect responses were sent, and answer quality was unaffected for threads we did reply to
We are currently seeing an issue in our downstream systems due to an active Cloudflare incident. https://www.cloudflarestatus.com/
Seems that the cloudflare issues have been resolved
This incident has been resolved.