FinDock Outage History
FinDock is up right nowFinDock had 3 outages in the last 2 years totaling 631h 35m of downtime — averaging 0.1 incidents per month.
There were 3 FinDock outages since July 27, 2026 totaling 631h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Salesforce Service Disruption — Potential Impact on FinDock
Affected: FinDock Core & Source packagesFile processing (ProcessingHub)(Online) Payment API / Payment Service ProvidersNotifications from Payment Service Providers (WebHub)Giving pages
Timeline · 3 updates
- investigating Sep 16, 2026, 10:01 AM UTC
Salesforce is currently experiencing an incident (https://status.salesforce.com/incidents/20004433). Because FinDock runs natively on the Salesforce platform, this may affect some FinDock features while the incident is ongoing. What this could mean for you: - Donation/payment pages may be temporarily inaccessible, or fail to successfully initiate a payment - Notifications may be delayed - Payment processing within Salesforce may be affected The full impact is still unclear, but it's most likely that this Salesforce incident means payments cannot be processed within Salesforce now. What we're doing: FinDock will automatically retry notifications where possible once the underlying Salesforce issue is resolved. We're closely monitoring the incident and will act as soon as Salesforce's systems are back to normal. What you can do: Please keep an eye on Salesforce's status page (https://status.salesforce.com/incidents/20004433) for the latest updates on the underlying incident.
- monitoring Sep 16, 2026, 10:16 AM UTC
FinDock will automatically retry notifications where possible once the underlying Salesforce issue is resolved. We're closely monitoring the incident and will act as soon as Salesforce's systems are back to normal.
- resolved Sep 16, 2026, 01:26 PM UTC
Salesforce Rollout in Progress — Services Recovering Salesforce has confirmed they are rolling out a fix for the earlier incident (status.salesforce.com/incidents/20004433). The rollout is progressing region by region, and services are returning to normal in regions where it has completed. Salesforce continues to monitor the rollout and is working on a permanent fix. This also means FinDock is fully operational again. What FinDock is doing: Notifications affected during the incident have been resent, or are in the process of being resent. We will close this incident but will continue monitoring the situation closely as Salesforce completes the rollout, and will provide a further update if anything changes.
ProcessingHub Disconnected
Affected: File processing (ProcessingHub)
Timeline · 2 updates
- investigating Aug 05, 2026, 12:36 PM UTC
We have rolled back the previously deployed hotfix after discovering an issue that could cause processes to become stuck for a subset of customers. Our team is actively investigating the issue and working on a revised fix. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience. Previous incident: https://status.findock.com/incidents/fnl86pwphwf7
- resolved Aug 10, 2026, 04:51 PM UTC
This incident has been resolved.