WebHub and ProcessingHub Disconnections Following Salesforce incident

Update timeline

1. identified Sep 17, 2026, 10:10 AM UTC

   Following the recent Salesforce incident (status.salesforce.com/incidents/20004433), we've identified that some orgs experienced a disconnection of their WebHub Notification Gateway and/or ProcessingHub connections. This is most likely related to the Salesforce incident, though we are still investigating the detailed root cause. We are working on proactively reaching out to customers who may be impacted. How to check if you are affected: Go to FinDock Setup > Click Connect > Click Webhub tab and verify if there is an error Go to FinDock Setup -> Click Connect -> Click ProcessingHub and verify if there is an error What you need to do when you are affected: Please reach out to FinDock support ([email protected]) so we can verify the status of the connection/processes and suggest next steps. What is the impact: PSP notifications can be resent and reprocessed once WebHub is reconnected, so no data is permanently lost. However, donation/payment pages relying on this connection would not have been able to initiate payments during the disconnected period. Processes running on ProcessingHub can be unblocked or retried by us once the connection is restored. Please reach out to [email protected] if you have any questions.

2. resolved Oct 08, 2026, 10:07 AM UTC

   We have confirmed with SFDC support that this was related to the Salesforce incident. Impacted customers have been contacted and issues were resolved. We have had no new occurrences, so no further action is required and we are closing the incident.