Files Outage History

Files had 7 outages in the last 2 years — averaging 0.3 incidents per month.

There were 7 Files outages since November 25, 2025. Each is summarised below — incident details, duration, and resolution information.

Minor September 23, 2026

Syncs Delayed

Affected: Remote Server Integrations (Sync and Mount)

Timeline · 3 updates

investigating Sep 23, 2026, 01:17 PM UTC

We are investigating reports of delays to Syncs. Other Files.com services are not affected.
identified Sep 23, 2026, 01:25 PM UTC

We have identified the cause of the delays to Sync operations, and are currently remediating the issue. We expect the delayed Syncs to begin to run again shortly. No other Files.com services are affected.
resolved Sep 23, 2026, 02:11 PM UTC

We have resolved an incident which caused delays to Syncs. This incident lasted from 1:20pm UTC to 3:08pm UTC. All Syncs that were delayed have resumed as of 3:08pm UTC.

Minor June 5, 2026

Timeline · 2 updates

Notice May 26, 2026

Timeline · 2 updates

Major April 1, 2026

Timeline · 2 updates

Notice February 10, 2026

Timeline · 2 updates

Notice January 9, 2026

Timeline · 2 updates

Notice November 25, 2025

Timeline · 1 update

resolved Nov 25, 2025, 03:40 PM UTC

We have resolved an issue which caused elevated error rates in outbound connections from Files.com to Sharepoint and OneDrive remote servers. The impact was limited to these two remote server integrations and did not impact any inbound connections to Files.com that don’t involve Onedrive or SharePoint remote servers. This incident occurred between the times of 1:23PM and 2:58PM UTC.