Files incident

SFTP Login Failures for ed25519 key-based authentication only in all regions

Minor Resolved View vendor source →

Files experienced a minor incident on June 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2026, 05:51 PM UTC
Resolved
Jun 05, 2026, 03:00 PM UTC
Duration
—
Detected by Pingoru
Jun 05, 2026, 05:51 PM UTC

Update timeline

  1. resolved Jun 05, 2026, 05:51 PM UTC

    We resolved an incident on the Files.com platform that caused SFTP logins using ed25519 SSH keys for authentication to fail. This incident impacted a small portion of users on our platform. Only SFTP, and only key-based logins using ed25519 keys were impacted by this incident. No other services or authentication types were effected. This incident occurred between from 17:13 UTC on 6/4/26 and 15:12 UTC 6/5/26, and was fully resolved by a code deploy. We will provide a detailed postmortem and RCA for this incident.