Fieldroutes incident

SMS are unable to be sent out through customer card for some clients

Minor Resolved View vendor source →

Fieldroutes experienced a minor incident on August 28, 2023 affecting Customer Communication - SMS, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 06:55 PM UTC
Resolved
Aug 29, 2023, 12:01 AM UTC
Duration
5h 6m
Detected by Pingoru
Aug 28, 2023, 06:55 PM UTC

Affected components

Customer Communication - SMS

Update timeline

  1. identified Aug 28, 2023, 06:55 PM UTC

    The issue has been identified, and we are working towards a fix.

  2. identified Aug 28, 2023, 06:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 29, 2023, 12:01 AM UTC

    This issue has been fixed.