Fieldroutes incident

Error When Accessing Database or Logging in the FR Mobile App

Notice Resolved View vendor source →

Fieldroutes experienced a notice incident on June 21, 2024 affecting FieldRoutes Web and PestRoutes Tech (iOS) and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2024, 09:59 PM UTC
Resolved
Jun 21, 2024, 10:44 PM UTC
Duration
44m
Detected by Pingoru
Jun 21, 2024, 09:59 PM UTC

Affected components

FieldRoutes WebPestRoutes Tech (iOS)PestRoutes Sales (iOS)PestRoutes Tech (Android)PestRoutes Sales (Android)FieldRoutes Mobile

Update timeline

  1. investigating Jun 21, 2024, 09:59 PM UTC

    Some users are currently experiencing an error when attempting to access their database or login through the FieldRoutes Mobile app. Our developers are actively investigating this issue and working on a resolution.

  2. monitoring Jun 21, 2024, 10:42 PM UTC

    The developers were able to act quickly and verify that the login page can now be successfully accessed for the affected databases. If you continue to have issues please contact FieldRoutes Support.

  3. resolved Jun 21, 2024, 10:44 PM UTC

    This incident has been resolved.