Fieldroutes incident

Map View Scheduling Unresponsive

Minor Resolved View vendor source →

Fieldroutes experienced a minor incident on December 6, 2024 affecting FieldRoutes Web, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 05:13 PM UTC
Resolved
Dec 06, 2024, 08:03 PM UTC
Duration
2h 49m
Detected by Pingoru
Dec 06, 2024, 05:13 PM UTC

Affected components

FieldRoutes Web

Update timeline

  1. investigating Dec 06, 2024, 05:13 PM UTC

    Our developers are actively investigating on high priority the issue causing the Map View scheduling feature to be unresponsive for some databases. Other scheduling features such as Fill Routes, Intelligent Routing, Job Pool and manually scheduling appointments are all working as expected and available as workarounds in the meantime.

  2. identified Dec 06, 2024, 06:10 PM UTC

    The issue has been identified and a fix is currently in QA. The developers are on standby to get this fix released as soon as it passes.

  3. resolved Dec 06, 2024, 08:03 PM UTC

    The Map View scheduling issue has been resolved and this feature is now working as intended.