Fieldroutes incident
Temporary Issue with One-Time Payment Processing
Fieldroutes experienced a minor incident on March 3, 2025 affecting Payments, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2025, 05:55 PM UTC
We are currently experiencing a technical issue affecting the adding and processing of one-time payment cards for FieldRoutes Payments users. We sincerely apologize for the inconvenience and want to assure you that our engineers are working urgently to resolve the issue. In the meantime, we recommend the following temporary workaround: -Add the credit card through the Billing tab of the customer card as a new payment method. -Process the payment. -Delete the newly added payment method once the transaction is complete. We understand the disruption this may cause and appreciate your patience as we work toward a resolution. We will provide an update as soon as we have more information. If you are experiencing this issue, please email [email protected]
- resolved Mar 04, 2025, 06:50 PM UTC
We are pleased to inform you that the recent issue affecting the addition and processing of one-time payment cards has been fully resolved. Our technical teams have worked diligently to identify and correct the problem, and payments are now being processed as intended. If you have any additional questions, please contact us at [email protected].