Fieldroutes incident

Tech Collections

Minor Resolved View vendor source →

Fieldroutes experienced a minor incident on April 23, 2025 affecting FieldRoutes Web, lasting 18h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 10:04 PM UTC
Resolved
Apr 24, 2025, 04:17 PM UTC
Duration
18h 12m
Detected by Pingoru
Apr 23, 2025, 10:04 PM UTC

Affected components

FieldRoutes Web

Update timeline

  1. identified Apr 23, 2025, 10:04 PM UTC

    An issue has been identified causing tech collections to not be applied to the Customer Card as expected within some databases. A fix is planned to go live tonight to resolve this issue.

  2. resolved Apr 24, 2025, 04:17 PM UTC

    The issue is now resolved, and going forward tech collections will apply to the Customer Card as expected.