FieldGuide had 13 outages in the last 2 years totaling 11h 25m of downtime — averaging 0.5 incidents per month.
There were 13 FieldGuide outages since July 15, 2025 totaling 11h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently experiencing an issue with the Fieldguide Insights feature due to an outage with one of our upstream providers. All other parts of the Fieldguide platform remain fully operational.
The incident affecting Insights has been resolved.
This vendor has completed a rollback and restored service. Authentication to Fieldguide is operating as expected. You may need to log back into the platform if you were logged out during the incident.
A third party vendor for authentication (Okta/Auth0) is experiencing degraded performance, resulting in some users experiencing log in issues. We are working with the vendor to restore service.
A third party vendor for authentication is experiencing degraded service and some users may be unable to log in at the moment. We are working with the vendor.
This vendor has completed a rollback and restored service. Authentication to Fieldguide is operating as expected. You may need to log back into the platform if you were logged out during the incident.
Services are working as expected. This incident been resolved.
We are looking into issues with our File Sync Service provider.
Services are working as expected. This incident been resolved.
Service has been restored by our vendor and functionality in our Canadian region has been restored.
Impacted users may experience errors when attempting to load the application. We have identified the root cause as an issue with our identification vendor and are working to mitigate the impact.
Service has been restored by our vendor and functionality in our Canadian region has been restored.
This is resolved.
We’re monitoring an ongoing issue with an AI provider, impacting the performance of AI powered features. You may notice slower response times when using these features. We will provide updates as they become available. Thank you!
This is resolved.
This incident has been resolved.
We're currently monitoring sporadic performance and availability issues with our DNS provider, Cloudflare, impacting a small percentage of overall traffic. Due to this, users may encounter sporadic issues when loading the Fieldguide application.
This incident has been resolved.
Degraded performance on the Fieldguide application. This incident has resolved, but we are continuing to monitor.
Intermittent slow load times
We are seeing a return to normal traffic, but will continue to monitor.
Degraded performance on the Fieldguide application. This incident has resolved, but we are continuing to monitor.
Our team is aware of an issue impacting viewing and downloading documents and working to fix it. This issue is resolved.
This issue is resolved.
A Cloudflare DNS outage is currently causing elevated errors in some geographic regions. Cloudflare is currently working to restore services. Due to this, some users may be unable to access Fieldguide. Our team is continuing to monitor this incident. This issue is all clear.
Cloudflare has recovered and we are seeing services return to a normal level. Out team will continue to monitor this. We appreciate your patience during this incident.
We are currently seeing elevated errors from our authentication layer provider. This may result in errors on login. This incident is resolved.
We are seeing auth services return to normal. Thank you for your patience during this window of time!
We have identified the root cause and are seeing normalized error rates on our US application. We are continuing to monitor the site.
We are investigating reports of elevated error rates on our US site.
We have identified the root cause and are seeing normalized error rates on our US application. We are continuing to monitor the site.
The fix has been verified and our telemetry is showing normal operations of our export, bulk download, and report generation features.
Fieldguide is experiencing an increased error rate with exports and bulk downloads in our US site. Our team is working on triage and mitigation now.
We have identified the root cause and are shipping a fix to mitigate the elevated error rates on bulk download, exports, and report generation.
The fix has been verified and our telemetry is showing normal operations of our export, bulk download, and report generation features.
Our authentication vendor experienced degraded performance which caused authentication issues for a small subset of users in the Fieldguide platform. They have fully recovered and our telemetry indicates a full return of service.
We are investigating slow or intermittent user authentication issues for some users
Our authentication vendor experienced degraded performance which caused authentication issues for a small subset of users in the Fieldguide platform. They have fully recovered and our telemetry indicates a full return of service.