FieldGuide Outage History
FieldGuide is up right nowPingoru has recorded 23 incidents for FieldGuide: 12 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 4 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 44 (0%) |
Incidents, newest first
Minor September 14, 2026 Document processing delays 1h 30m Current status by service (Fieldguide AI)
Started Sep 14, 2026, 04:30 PM UTC· resolved Sep 14, 2026, 06:00 PM UTC
- investigating Sep 14, 2026, 04:30 PM UTC
We're investigating issues with document processing that are resulting in delayed content extraction. Our team is investigating this and will provide updates.
- resolved Sep 14, 2026, 06:00 PM UTC
Document processing has returned to normal. We're continuing to monitor as our queue finishes processing our backlog.
Minor September 3, 2026 Degraded performance 25m Current status by service (Fieldguide US Application)
Started Sep 03, 2026, 09:55 PM UTC· resolved Sep 03, 2026, 10:20 PM UTC
- investigating Sep 03, 2026, 09:55 PM UTC
Amazon Web Services (AWS) is reporting degraded performance. Due to this, we're seeing higher than normal errors rates for some services. Our team is monitoring this situation and coordinating with AWS.
- resolved Sep 03, 2026, 10:20 PM UTC
We're seeing AWS recover. Our team is continuing to monitor this event.
Minor August 27, 2026 Intermittent issues with identity provider 20m Current status by service (Fieldguide US Application)
Started Aug 27, 2026, 10:28 AM UTC· resolved Aug 27, 2026, 10:48 AM UTC
- investigating Aug 27, 2026, 10:28 AM UTC
We are monitoring an issue with our identity service provider, Auth0/Okta, which is causing errors when logging in with an SSO provider. Users may need to clear cache and cookies and retry logins.
- resolved Aug 27, 2026, 10:48 AM UTC
The identity provider issues have resolved. We're continuing to monitor this issue.
Minor July 20, 2026 Degraded performance 9m Current status by service (Fieldguide US Application), Current status by service (Fieldguide CA Application), Current status by service (Fieldguide EU Application), Current status by service (Fieldguide AP Application)
Started Jul 20, 2026, 05:45 PM UTC· resolved Jul 20, 2026, 05:54 PM UTC
- investigating Jul 20, 2026, 05:45 PM UTC
Our team is investigating reports of degraded performance.
- resolved Jul 20, 2026, 05:54 PM UTC
We're continuing to monitor this incident, but are seeing services recover.
Minor July 6, 2026 Fieldguide CA Document Sync Service recovered –
Started Jul 06, 2026, 04:18 PM UTC· resolved Jul 06, 2026, 04:18 PM UTC
No vendor updates were posted for this incident.
Minor July 6, 2026 Fieldguide AP Document Sync Service recovered –
Started Jul 06, 2026, 03:48 PM UTC· resolved Jul 06, 2026, 03:48 PM UTC
No vendor updates were posted for this incident.
Minor July 6, 2026 Fieldguide US Document Sync Service recovered –
Started Jul 06, 2026, 02:08 PM UTC· resolved Jul 06, 2026, 02:08 PM UTC
No vendor updates were posted for this incident.
Minor June 18, 2026 AI Chat and Insights availability issues 1h 11m Current status by service (Fieldguide AI)
Started Jun 18, 2026, 07:28 PM UTC· resolved Jun 18, 2026, 08:39 PM UTC
- investigating Jun 18, 2026, 07:28 PM UTC
Our team is looking into availability issues impacting AI Chat and Insights.
- resolved Jun 18, 2026, 08:39 PM UTC
This incident is resolved.
Minor April 24, 2026 Degraded performance in EU environment – Current status by service (Fieldguide EU Application)
Started Apr 24, 2026, 07:42 AM UTC· resolved Apr 24, 2026, 07:42 AM UTC
- resolved Apr 24, 2026, 07:42 AM UTC
Our team is looking into this issue. This incident has been resolved.
Minor November 19, 2025 Document viewing and download degraded 1m Current status by service (Fieldguide US Application), Current status by service (Fieldguide CA Application), Current status by service (Fieldguide EU Application), Current status by service (Fieldguide AP Application)
Started Nov 19, 2025, 04:53 PM UTC· resolved Nov 19, 2025, 04:54 PM UTC
- investigating Nov 19, 2025, 04:53 PM UTC
Our team is aware of an issue impacting viewing and downloading documents and working to fix it. This issue is resolved.
- resolved Nov 19, 2025, 04:54 PM UTC
This issue is resolved.
Major November 18, 2025 Cloudflare DNS outage causing elevated errors 1h 30m Current status by service (Fieldguide US Application), Current status by service (Fieldguide CA Application), Current status by service (Fieldguide EU Application), Current status by service (Fieldguide AP Application)
Started Nov 18, 2025, 01:17 PM UTC· resolved Nov 18, 2025, 02:47 PM UTC
- investigating Nov 18, 2025, 01:17 PM UTC
A Cloudflare DNS outage is currently causing elevated errors in some geographic regions. Cloudflare is currently working to restore services. Due to this, some users may be unable to access Fieldguide. Our team is continuing to monitor this incident. This issue is all clear.
- resolved Nov 18, 2025, 02:47 PM UTC
Cloudflare has recovered and we are seeing services return to a normal level. Out team will continue to monitor this. We appreciate your patience during this incident.
Minor November 16, 2025 Elevated errors from authentication provider 14m Current status by service (Fieldguide US Application)
Started Nov 16, 2025, 08:06 PM UTC· resolved Nov 16, 2025, 08:20 PM UTC
- investigating Nov 16, 2025, 08:06 PM UTC
We are currently seeing elevated errors from our authentication layer provider. This may result in errors on login. This incident is resolved.
- resolved Nov 16, 2025, 08:20 PM UTC
We are seeing auth services return to normal. Thank you for your patience during this window of time!
Major June 12, 2025 Fieldguide Insights Currently Unavailable 2h 20m Current status by service (Fieldguide US Application), Current status by service (Fieldguide CA Application), Current status by service (Fieldguide EU Application)
Started Jun 12, 2025, 06:58 PM UTC· resolved Jun 12, 2025, 09:18 PM UTC
- investigating Jun 12, 2025, 06:58 PM UTC
We're currently experiencing an issue with the Fieldguide Insights feature due to an outage with one of our upstream providers. All other parts of the Fieldguide platform remain fully operational.
- resolved Jun 12, 2025, 09:18 PM UTC
The incident affecting Insights has been resolved.
Major June 10, 2025 Fieldguide Insights Currently Unavailable 18h 50m Current status by service (Fieldguide US Application), Current status by service (Fieldguide CA Application), Current status by service (Fieldguide EU Application)
Started Jun 10, 2025, 06:27 PM UTC· resolved Jun 11, 2025, 01:17 PM UTC
- investigating Jun 10, 2025, 06:27 PM UTC
We're currently experiencing an issue with the Fieldguide Insights feature due to an outage with one of our upstream providers. All other parts of the Fieldguide platform remain fully operational.
- resolved Jun 11, 2025, 01:17 PM UTC
This incident was resolved at approximately 20:00 ET on June 10th.
Minor March 25, 2025 Availability Issues in Canada 53m Current status by service (Fieldguide CA Application), Current status by service (Fieldguide CA Document Sync Service)
Started Mar 25, 2025, 06:30 PM UTC· resolved Mar 25, 2025, 07:23 PM UTC
- investigating Mar 25, 2025, 06:30 PM UTC
Impacted users may experience errors when attempting to load the application. We have identified the root cause as an issue with our identification vendor and are working to mitigate the impact.
- resolved Mar 25, 2025, 07:23 PM UTC
Service has been restored by our vendor and functionality in our Canadian region has been restored.
Minor March 25, 2025 AI Provider Issue 2h 54m Current status by service (Fieldguide AI)
Started Mar 25, 2025, 05:43 PM UTC· resolved Mar 25, 2025, 08:37 PM UTC
- investigating Mar 25, 2025, 05:43 PM UTC
We’re monitoring an ongoing issue with an AI provider, impacting the performance of AI powered features. You may notice slower response times when using these features. We will provide updates as they become available. Thank you!
- resolved Mar 25, 2025, 08:37 PM UTC
This is resolved.
Minor February 5, 2025 Sporadic service disruptions from DNS provider 1h Current status by service (Fieldguide US Application)
Started Feb 05, 2025, 03:30 PM UTC· resolved Feb 05, 2025, 04:30 PM UTC
- investigating Feb 05, 2025, 03:30 PM UTC
We're currently monitoring sporadic performance and availability issues with our DNS provider, Cloudflare, impacting a small percentage of overall traffic. Due to this, users may encounter sporadic issues when loading the Fieldguide application.
- resolved Feb 05, 2025, 04:30 PM UTC
This incident has been resolved.
Minor November 21, 2024 Degraded performance on the Fieldguide application 12d 4h Current status by service (Fieldguide US Application)
Started Nov 21, 2024, 03:19 PM UTC· resolved Dec 03, 2024, 08:17 PM UTC
- investigating Nov 21, 2024, 03:19 PM UTC
Intermittent slow load times
- investigating Nov 21, 2024, 03:28 PM UTC
We are seeing a return to normal traffic, but will continue to monitor.
- resolved Dec 03, 2024, 08:17 PM UTC
Degraded performance on the Fieldguide application. This incident has resolved, but we are continuing to monitor.