Degraded performance
Timeline · 1 update
- investigating Jul 20, 2026, 05:45 PM UTC
Our team is investigating reports of degraded performance.
FieldGuide Outage History
FieldGuide is up right nowFieldGuide had 19 outages in the last 2 years totaling 11h 45m of downtime — averaging 0.8 incidents per month.
There were 19 FieldGuide outages since September 4, 2025 totaling 11h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance on the Fieldguide application
Timeline · 3 updates
- resolved Jul 15, 2024, 06:47 PM UTC
This incident has been resolved.
- investigating Jul 15, 2025, 06:36 PM UTC
We are currently investigating degraded performance on the Fieldguide application. Our team is looking into this and will share updates as soon as possible.
- resolved Jul 15, 2025, 06:47 PM UTC
This incident has been resolved.
Fieldguide CA Document Sync Service recovered
Timeline · 1 update
- investigating Jul 06, 2026, 03:52 PM UTC
Fieldguide CA Document Sync Service went down
Fieldguide AP Document Sync Service recovered
Timeline · 1 update
- investigating Jul 06, 2026, 03:21 PM UTC
Fieldguide AP Document Sync Service went down
Fieldguide US Document Sync Service recovered
Timeline · 1 update
- investigating Jul 06, 2026, 01:40 PM UTC
Fieldguide US Document Sync Service went down
AI Chat and Insights availability issues
Affected: Fieldguide AI
Timeline · 2 updates
- investigating Jun 18, 2026, 07:28 PM UTC
Our team is looking into availability issues impacting AI Chat and Insights.
- resolved Jun 18, 2026, 08:39 PM UTC
This incident is resolved.
Fieldguide Insights Currently Unavailable
Timeline · 2 updates
- investigating Jun 12, 2025, 06:58 PM UTC
We're currently experiencing an issue with the Fieldguide Insights feature due to an outage with one of our upstream providers. All other parts of the Fieldguide platform remain fully operational.
- resolved Jun 12, 2025, 09:18 PM UTC
The incident affecting Insights has been resolved.
Degraded performance in EU environment
Timeline · 1 update
- investigating Apr 24, 2026, 07:42 AM UTC
Our team is looking into this issue. This incident has been resolved.
Incident - Authentication Provider Availability
Timeline · 4 updates
- resolved Apr 17, 2024, 03:30 PM UTC
This vendor has completed a rollback and restored service. Authentication to Fieldguide is operating as expected. You may need to log back into the platform if you were logged out during the incident.
- investigating Apr 17, 2026, 03:19 PM UTC
A third party vendor for authentication (Okta/Auth0) is experiencing degraded performance, resulting in some users experiencing log in issues. We are working with the vendor to restore service.
- investigating Apr 17, 2026, 03:25 PM UTC
A third party vendor for authentication is experiencing degraded service and some users may be unable to log in at the moment. We are working with the vendor.
- resolved Apr 17, 2026, 03:30 PM UTC
This vendor has completed a rollback and restored service. Authentication to Fieldguide is operating as expected. You may need to log back into the platform if you were logged out during the incident.
File Sync Service Availability Issues
Timeline · 3 updates
- resolved Apr 04, 2024, 01:02 AM UTC
Services are working as expected. This incident been resolved.
- investigating Apr 04, 2026, 12:07 AM UTC
We are looking into issues with our File Sync Service provider.
- resolved Apr 04, 2026, 01:02 AM UTC
Services are working as expected. This incident been resolved.
Availability Issues in Canada
Timeline · 3 updates
- resolved Mar 25, 2025, 07:23 PM UTC
Service has been restored by our vendor and functionality in our Canadian region has been restored.
- investigating Mar 25, 2026, 06:30 PM UTC
Impacted users may experience errors when attempting to load the application. We have identified the root cause as an issue with our identification vendor and are working to mitigate the impact.
- resolved Mar 25, 2026, 07:23 PM UTC
Service has been restored by our vendor and functionality in our Canadian region has been restored.
AI Provider Issue
Affected: Fieldguide AI
Timeline · 3 updates
- resolved Mar 25, 2025, 08:37 PM UTC
This is resolved.
- investigating Mar 25, 2026, 05:43 PM UTC
We’re monitoring an ongoing issue with an AI provider, impacting the performance of AI powered features. You may notice slower response times when using these features. We will provide updates as they become available. Thank you!
- resolved Mar 25, 2026, 08:37 PM UTC
This is resolved.
Sporadic service disruptions from DNS provider
Timeline · 3 updates
- resolved Feb 05, 2025, 04:30 PM UTC
This incident has been resolved.
- investigating Feb 05, 2026, 03:30 PM UTC
We're currently monitoring sporadic performance and availability issues with our DNS provider, Cloudflare, impacting a small percentage of overall traffic. Due to this, users may encounter sporadic issues when loading the Fieldguide application.
- resolved Feb 05, 2026, 04:30 PM UTC
This incident has been resolved.
Document viewing and download degraded
Timeline · 2 updates
- investigating Nov 19, 2025, 04:53 PM UTC
Our team is aware of an issue impacting viewing and downloading documents and working to fix it. This issue is resolved.
- resolved Nov 19, 2025, 04:54 PM UTC
This issue is resolved.
Cloudflare DNS outage causing elevated errors
Timeline · 2 updates
- investigating Nov 18, 2025, 01:17 PM UTC
A Cloudflare DNS outage is currently causing elevated errors in some geographic regions. Cloudflare is currently working to restore services. Due to this, some users may be unable to access Fieldguide. Our team is continuing to monitor this incident. This issue is all clear.
- resolved Nov 18, 2025, 02:47 PM UTC
Cloudflare has recovered and we are seeing services return to a normal level. Out team will continue to monitor this. We appreciate your patience during this incident.
Elevated errors from authentication provider
Timeline · 2 updates
- investigating Nov 16, 2025, 08:06 PM UTC
We are currently seeing elevated errors from our authentication layer provider. This may result in errors on login. This incident is resolved.
- resolved Nov 16, 2025, 08:20 PM UTC
We are seeing auth services return to normal. Thank you for your patience during this window of time!
Elevated Error Rates
Timeline · 3 updates
- investigating Oct 21, 2024, 07:39 PM UTC
We have identified the root cause and are seeing normalized error rates on our US application. We are continuing to monitor the site.
- investigating Oct 21, 2025, 07:22 PM UTC
We are investigating reports of elevated error rates on our US site.
- resolved Oct 21, 2025, 07:39 PM UTC
We have identified the root cause and are seeing normalized error rates on our US application. We are continuing to monitor the site.
Issue with Export and Bulk Download
Timeline · 4 updates
- investigating Oct 18, 2024, 02:52 PM UTC
The fix has been verified and our telemetry is showing normal operations of our export, bulk download, and report generation features.
- investigating Oct 18, 2025, 01:58 PM UTC
Fieldguide is experiencing an increased error rate with exports and bulk downloads in our US site. Our team is working on triage and mitigation now.
- investigating Oct 18, 2025, 02:40 PM UTC
We have identified the root cause and are shipping a fix to mitigate the elevated error rates on bulk download, exports, and report generation.
- resolved Oct 18, 2025, 02:52 PM UTC
The fix has been verified and our telemetry is showing normal operations of our export, bulk download, and report generation features.
Intermittent authentication issues
Timeline · 3 updates
- resolved Sep 04, 2024, 01:39 PM UTC
Our authentication vendor experienced degraded performance which caused authentication issues for a small subset of users in the Fieldguide platform. They have fully recovered and our telemetry indicates a full return of service.
- investigating Sep 04, 2025, 01:23 PM UTC
We are investigating slow or intermittent user authentication issues for some users
- resolved Sep 04, 2025, 01:39 PM UTC
Our authentication vendor experienced degraded performance which caused authentication issues for a small subset of users in the Fieldguide platform. They have fully recovered and our telemetry indicates a full return of service.