FieldEdge incident

Slowness on Dispatch Board

Minor Resolved View vendor source →

FieldEdge experienced a minor incident on September 13, 2021 affecting Site West, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2021, 05:49 PM UTC
Resolved
Sep 13, 2021, 09:13 PM UTC
Duration
3h 23m
Detected by Pingoru
Sep 13, 2021, 05:49 PM UTC

Affected components

Site West

Update timeline

  1. investigating Sep 13, 2021, 05:49 PM UTC

    We are aware of an intermittent issue affecting the ability to fully utilize the Dispatch Board on the web application. While this appears to be isolated to a small subset of users, our Development team is diligently working on a resolution.

  2. investigating Sep 13, 2021, 05:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 13, 2021, 06:16 PM UTC

    We are continuing to see improvements for users accessing the Dispatch Board. We will continue to monitor performance throughout the day.

  4. resolved Sep 13, 2021, 09:13 PM UTC

    This incident has been resolved.