FieldEdge experienced a major incident on April 19, 2022 affecting Site East and Mobile and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Site EastMobileSite West
Update timeline
- investigating Apr 19, 2022, 01:40 PM UTC
We are aware of an issue affecting databases on the web and mobile applications. Our Development team is diligently working on a resolution.
- monitoring Apr 19, 2022, 02:35 PM UTC
Our Development Team has successfully executed a resolution, restoring functionality for web and mobile users. If you continue to experience issues on mobile, please try uninstalling and reinstalling the app.
- resolved Apr 19, 2022, 03:45 PM UTC
All users should be able to successfully log in on both the web and mobile applications. We will continue to monitor performance throughout the day.