FieldEdge experienced a critical incident on August 18, 2022 affecting Site East and Mobile and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Site EastMobileSite West
Update timeline
- investigating Aug 18, 2022, 09:23 PM UTC
We are aware of an issue affecting databases on the web and mobile applications. Our Development team is diligently working on a resolution.
- investigating Aug 18, 2022, 10:16 PM UTC
Our Development Team is currently working on a resolution to restore functionality for web users.
- resolved Aug 18, 2022, 11:08 PM UTC
Our Development Team has successfully executed a resolution restoring functionality for web users. You may continue to experience intermittent issues over the next few hours as all systems come back online. To speed up this process, please clear your web browser’s cache and complete a DNS refresh.