FieldEdge experienced a notice incident on July 6, 2023 affecting Site East and Mobile and 1 more component, lasting 6h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2023, 01:57 AM UTC
FieldEdge engineers have discovered an issue communicating with some Microsoft services, which is impacting the ability for users to login. This also has potential to impact other parts of the system. Engineers have engaged Microsoft support and are working diligently to restore the service as quickly as possible.
- investigating Jul 06, 2023, 03:26 AM UTC
Our engineering team is continuing to investigate the issue causing the login failures.
- identified Jul 06, 2023, 04:05 AM UTC
We have identified the issue and are in the process of implementing a fix.
- monitoring Jul 06, 2023, 04:12 AM UTC
We have implemented a resolution that has restored login, and are monitoring in case of additional failures.
- monitoring Jul 06, 2023, 04:12 AM UTC
We have implemented a resolution that has restored login, and are monitoring in case of additional failures.
- resolved Jul 06, 2023, 10:57 AM UTC
All issues related to login have been mitigated. All systems are performing as expected.