FieldEdge experienced a major incident on July 31, 2023 affecting Site East and Site West, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Site EastSite West
Update timeline
- identified Jul 31, 2023, 02:10 PM UTC
We are aware of the issue with the red banner for Twilio registration services receiving errors. Our Development team is aware and is currently working on a resolution. All Twilio phone/sms/mms functionality is not impacted.
- monitoring Jul 31, 2023, 02:39 PM UTC
Our Development team has implemented a fix and the team is monitoring.
- resolved Jul 31, 2023, 04:31 PM UTC
Our Development Team has successfully executed a resolution, restoring functionality for Twilio registration services.