FieldEdge experienced a minor incident on April 14, 2021 affecting Site East and Mobile and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2021, 02:43 PM UTC
We are aware of an issue affecting a subset of databases being able to log in from the web and mobile application. Our Development team is continuing to investigate this issue further. We will provide another update as we receive additional information.
- monitoring Apr 14, 2021, 03:02 PM UTC
We are seeing successful logins on both the web and mobile applications for the affected databases. We will continue to monitor performance throughout the day and will provide additional updates as needed.
- resolved Apr 14, 2021, 05:56 PM UTC
All users should be able to successfully log in on both the web and mobile applications. We will continue to monitor performance throughout the day.