FieldEdge Outage History

FieldEdge had 5 outages in the last 2 years totaling 310h 44m of downtime — averaging 0.2 incidents per month.

There were 5 FieldEdge outages since June 12, 2025 totaling 310h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fieldedge.com

Minor April 30, 2026

Isolated Performance Degradation

Detected by Pingoru: Apr 30, 2026, 01:52 PM UTC
Resolved: May 11, 2026, 06:11 PM UTC
Duration: 11d 4h

Affected: Site EastSite West

Timeline · 6 updates

investigating Apr 30, 2026, 01:52 PM UTC

We are aware and investigating reported isolated database performance degradation. This is manifesting in longer load times for lists, customers, and the dashboard for certain customers. Please reach out to support if you are experiencing performance degradation. We will post updates as we have them.
identified Apr 30, 2026, 09:30 PM UTC

We have identified the underlying issue and are resolving on individual databases. We will be releasing a fix this evening that will be applied holistically.
identified May 01, 2026, 02:22 PM UTC

We are aware that several members are still experiencing loading and performance issues after our release last night. This issue is not widespread and is isolated to specific members. We are working on a resolution to resolve performance for impacted members. Please reach out to support if you are experiencing performance degradation.
monitoring May 01, 2026, 08:12 PM UTC

FieldEdge has implemented a change aimed at improving the slowness experienced by some members. Early indications are positive, and performance should now be more consistent. We will continue monitoring throughout the day. If you continue to notice any delays or performance issues, please reach out to Technical Support so we can investigate further.
monitoring May 06, 2026, 02:02 PM UTC

FieldEdge has continued to implement additional changes to address the slowness experienced by some members. We are seeing ongoing improvements, and performance is becoming more consistent. We will continue to monitor throughout the day. If you are still experiencing delays or performance issues, please reach out to Technical Support so we can investigate further.
resolved May 11, 2026, 06:11 PM UTC

The performance issues experienced last week have been resolved.

Read the full incident report →

Minor December 16, 2025

Mobile Login and Logout Delays

Detected by Pingoru: Dec 16, 2025, 12:03 AM UTC
Resolved: Dec 17, 2025, 02:19 AM UTC
Duration: 1d 2h

Affected: Mobile

Timeline · 3 updates

investigating Dec 16, 2025, 12:03 AM UTC

FieldEdge is investigating reports of delays when logging in and logging out of the mobile app. We have determined the delay is related to an external service and we are working with this external provider to determine the underlying issue. Logins and logouts are not failing but they are taking noticeably longer to complete. If your technicians are experiencing delays please advise them to wait for the login or logout to complete.
monitoring Dec 16, 2025, 04:27 PM UTC

We are seeing normal behavior in Mobile Login and Logout. We are continuing to monitor the situation with our external vendor to ensure FieldEdge mobile users are not impacted.
resolved Dec 17, 2025, 02:19 AM UTC

This incident has been resolved.

Read the full incident report →

Major November 11, 2025

Proposal Pro Outage (Third Party Impact)

Detected by Pingoru: Nov 11, 2025, 05:24 PM UTC
Resolved: Nov 11, 2025, 07:09 PM UTC
Duration: 1h 44m

Affected: Site EastSite West

Timeline · 3 updates

identified Nov 11, 2025, 05:24 PM UTC

Proposal Pro, a FieldEdge integration for sales quoting, is currently experiencing an outage. We are aware of this issue and are working towards a resolution. The third-party hosting service for Proposal Pro is experiencing outages which is impacting the product availability. We are working with this third-party to reestablish the service.
identified Nov 11, 2025, 07:08 PM UTC

We are continuing to work on a fix for this issue.
resolved Nov 11, 2025, 07:09 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Monitoring Integrated Services Impacted by AWS Outage

Detected by Pingoru: Oct 20, 2025, 04:48 PM UTC
Resolved: Oct 21, 2025, 12:39 AM UTC
Duration: 7h 51m

Affected: Site EastMobileSite West

Timeline · 2 updates

monitoring Oct 20, 2025, 04:48 PM UTC

Amazon Web Services (AWS) has been experiencing intermittent global issues for the last 12 hours. FieldEdge's core web and mobile experience is not reliant on AWS but many of our integrated services (Twilio, Sendgrid, Xplor Growth) are reliant on AWS. We are monitoring these services to ensure they are stable and operating until the AWS outage is resolved. If you are experiencing any issues with calls, emails, SMS, or any other FieldEdge services, please reach out to our support team to report the issue.
resolved Oct 21, 2025, 12:39 AM UTC

This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Degraded Performance Due to External Vendor Outage

Detected by Pingoru: Jun 12, 2025, 08:01 PM UTC
Resolved: Jun 13, 2025, 02:36 AM UTC
Duration: 6h 34m

Affected: Site EastSite West

Timeline · 4 updates

investigating Jun 12, 2025, 08:01 PM UTC

FieldEdge is aware of degraded performance across a number of services. These services include our support chat integration, payment processing, PDF generation, and others. These outages are related to a third-party global cloud outage that many of our integrated products rely on. We will continue to investigate this issue and work with the related impacted partners. If you need to contact support, you can still chat using the following URL: https://xplorcontactcenter.my.site.com/fieldedge/s/
investigating Jun 12, 2025, 08:01 PM UTC

We are continuing to investigate this issue.
monitoring Jun 12, 2025, 09:36 PM UTC

FieldEdge services have been restored. The underlying third-party global cloud outage has been resolved and our integrated products have been stabilized. If you are still experiencing degraded performance or unavailable services please reach out to FieldEdge support to report the issue. We will continue to monitor all services to ensure continued availability.
resolved Jun 13, 2025, 02:36 AM UTC

This incident has been resolved.

Read the full incident report →