FieldEdge experienced a major incident on August 20, 2024 affecting Mobile, lasting 2d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 20, 2024, 03:12 PM UTC
There has been an incident that may have caused issues with some members not being able to log out of their mobile devices or push data to the server. Things to try: Attempt to log out and back into the app. If this is successful, nothing more needs to be done. If you are unable to log out of the mobile app, you must uninstall and reinstall the app This can cause some loss of data related to the last transaction on the app. (This could include loss of invoice items, changing of a status on the WO, or the application of a payment, custom form edits, and attachments that have not synced to server.) Log back into the app and continue working as normal.
- resolved Aug 22, 2024, 10:59 PM UTC
This incident has been resolved.